We can't find that ZIP Code. Try again. Troubleshoot your voicemail Learn how to fix common voicemail issues. Reset your voicemail password online. Want to change your voicemail password? Select Manage my device. Set up voicemail. If you have a new phone, or recently changed your phone or SIM card, you may need to set up your voicemail. Go to Device Support to learn how to set up voicemail on your phone. Check Call Forwarding settings.
Learn how to turn Call Forwarding on and off to resolve issues when: All your calls are going to voicemail None of your calls are going to voicemail. Confirm wireless coverage and signal strength. Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail notification alerts. To check that your signal is strong enough for this: Turn your phone off for 10 seconds and then back on. Place a test call to Do one of the following: If the test call is successful, press and hold 1 to dial into the voicemail system.
If your test call fails, confirm you have wireless coverage. The voicemail settings shown here should be applied automatically when you insert a SIM card into your cell phone, but they could have become corrupted or outdated. You may believe that your voicemail settings are correct, but there can sometimes be conflicting settings on your cell phone that can cause issues with voicemail not working on your Android device.
To help overcome these issues, you can request new settings from your carrier to set up your voicemail. How you do this will depend on your carrier and location.
You may also be using a visual voicemail service that allows you to view voicemail messages in a list to listen, save, or delete using a voicemail app.
The best way to manually update these settings is to visit the website for your network carrier for additional information or to contact your carrier directly. In many cases, you may be able to receive your settings in an SMS message from your network.
Many networks allow you to request these settings with a message sent from your own cell phone. Your carrier will then respond with a message containing the new settings which can then be applied to your device.
Depending on the voicemail service you have, you may have a carrier-issued voicemail app installed on your device for you to use your voicemail service. App updates often come with new features or bug fixes that can help resolve common issues. If your voicemail app breaks, this may be the result of an issue that your carrier has since resolved. You can check for updates to this app using the Google Play Store. If your carrier has updated the app, you may need to manually update it, as some apps with sensitive permissions require this.
All cell networks have a voicemail number that you can manually call to access your voicemail inbox. Calling your voicemail number manually can help you determine if your inbox is active and working correctly. For instance, you may need to follow some additional steps to switch on your voicemail.
You may need to confirm a message for your voicemail before calls are accepted, or your inbox may be full, preventing any extra messages from being saved. If you can call your voicemail number, listen to messages, and configure your settings, this would suggest that your voicemail is working and any issue with it is located on your device. While this may not work for all network carriers, it may be possible to install a third-party voicemail app. This could help you bypass any issues you have with calling your voicemail manually or with a bug-ridden carrier app.
Several third-party voicemail apps are available for you to try in the Google Play Store. If you have a visual voicemail service, apps like My Visual Voicemail and Voxist can be used to set up and use it. Apps like these come with additional features, such as support for voicemail transcription, allowing you to quickly view your voice messages as text messages instead.
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